Real-Time Information Center Manager

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Job Category

Academic Staff

Employment Type

Terminal (Fixed Term)

Job Profile

Project Program Manager (Inst)

Job Summary

The University of Wisconsin Police Department (UWPD) is seeking a dynamic and collaborative professional to lead the planning, development, and implementation of a new Real-Time Information Center (RTIC). This two-year project position offers a unique opportunity to build a critical public safety capability from the ground up while helping shape the future of technology-enabled policing, intelligence sharing, and operational decision-making across the university community. Based on organizational needs, project outcomes, and available funding, this position may have the opportunity to transition into a permanent role in the future.

Reporting to the Captain of Planning and Development, this position serves as the lead for the planning, development, and implementation of the University of Wisconsin Police Department's Real-Time Information Center (RTIC). The incumbent will be responsible for establishing the RTIC's strategic vision, operational framework, governance structure, and technology roadmap. Working closely with UWPD leadership and key stakeholders across patrol, investigations, communications, records, information technology, access control, video management systems, and campus partners, this position will coordinate the development of processes, partnerships, and technology solutions that enhance situational awareness, intelligence sharing, and public safety operations. The successful candidate will play a critical role in determining how real-time information and emerging technologies can best support UWPD's and UW-Madison campus’s mission and long-term operational and safety objectives.

This role will oversee all phases of RTIC development, including strategic planning, stakeholder engagement, technology evaluation and implementation, vendor and contractor management, budget development, policy and procedure creation, facility planning, and operational readiness. The position will create and maintain comprehensive project plans, establish timelines and performance measures, monitor risks and deliverables, manage change control processes, and provide regular progress reports and strategic recommendations to executive leadership and stakeholders.

The Project Manager will lead efforts to identify and implement technology solutions such as camera networks, computer-aided dispatch (CAD) integration, GIS mapping, drone integration, analytics platforms, records management systems, and intelligence-sharing tools. Additionally, the position will develop operational policies, governance structures, privacy compliance frameworks, staffing models, and training programs necessary to support long-term RTIC operations.

A key component of this role will be building strong partnerships across campus and with local, state, federal, and regional public safety agencies to enhance information sharing and collaborative response capabilities. The successful candidate will also lead organizational change management efforts to ensure successful adoption of RTIC technologies, workflows, and intelligence-led public safety practices.

The ideal candidate will possess exceptional project management, communication, strategic planning, and relationship-building skills, with the ability to coordinate complex initiatives involving multiple stakeholders, competing priorities, and emerging technologies. This position offers a rare opportunity to design, implement, and potentially lead a transformative public safety program that will support UWPD operations for years to come.

UW-Madison Police Department employees will support the department's vision and mission by operating in a fair, unbiased manner which respects the rights, safety and dignity of all individuals. As a department employee, your everyday actions will be guided by the department's values and be grounded in the highest ethical and professional standards. UW-Madison Police Department employees are expected to take an active role in creating and maintaining a positive, welcoming and inclusive work environment. Employees will assist or participate on an as-needed basis with the department's recruiting and hiring efforts and the onboarding of new employees in the work unit. Department employees are expected to work in partnership with the campus and area communities to provide leadership in solving community problems, preventing crime and providing a safe environment to fulfill the mission of the University.

This position will be required to work special events or assignments as designated by the Department. This position requires work be performed in-person, onsite, at a designated campus work location.

Key Job Responsibilities

• Sets priorities, allocates tasks, and collaborates with project staff to meet program targets and milestones. Manages the change control process and acts as the mid-level decision making authority
• Leads and manages efforts to determine and coordinate the sharing of resources among component projects to the overall benefit of the program
• Facilitates the estimation of program costs, resources, and time required to complete the overall program, monitors activities and budgets, directs and leads component project manager activities for consistency and alignment, and works with program leadership to ensure these targets are met. Follows established change control processes if targets can no longer be met
• Creates a program plan and structure, monitors progress and performance against the program plan, and identifies, resolves, or escalates program risks and issues
• Required to work special events or assignments as designated by the Department
• Manages the activities of outside contractors and vendors to ensure they are integrated into the program and that the organization receives satisfactory standards of service
• Prepares regular reports to communicate the status of the program within and beyond the program team, communicates program goals, risks, and status with program executive level, program sponsors, and stakeholders, and develops and uses appropriate dashboards, measures, and reporting tools

Department

UW-Madison Police Department

Compensation

Minimum $98,699 (ANNUALLY)

(Depending on Qualifications)

The University of Wisconsin-Madison Police Department is committed to attracting, retaining, and rewarding a highly qualified workforce by supporting competitive and equitable compensation practices through a job framework, salary structure, and clear and flexible salary administrative guidelines.

The University of Wisconsin-Madison Police Department participates in the State of Wisconsin excellent benefit program that includes the following:

• Comprehensive health insurance and prescription coverage
• Supplemental dental and vision insurance
• Life and disability insurance
• Accident coverage
• Income continuation insurance (short and long term disability)
• Flexible Spending & Health Savings Accounts
• Coverage under the Wisconsin Retirement System (employer matching)
• 403(b) and 457(b) Supplemental Retirement Accounts
• Education Tuition Reimbursement
• Paid Trainings

Generous paid leave

• Nine paid legal holidays
• Paid personal holidays
• Paid sick leave
• 6 weeks Paid Parental Leave

Other Incentives

• On duty paid workouts
• Department provided physical therapy
• Fitness room
• Financial wellness workshops
• Group fitness activities

Required Qualifications

• Minimum of three years of professional experience managing complex projects, programs, or operational initiatives involving multiple stakeholders.
• Experience coordinating cross-functional teams and building collaborative partnerships across diverse organizations or departments.