HR Service Center Representative

Job Posting Title

HR Service Center Representative ----

Hiring Department

Office of Human Resources ----

Position Open To

All Applicants ----

Weekly Scheduled Hours

40 ----

FLSA Status

To Be Determined at Offer ----

Earliest Start Date

Ongoing ----

Position Duration

Expected to Continue ----

Location

AUSTIN, TX ----

Job Details

General Notes

Security sensitive: criminal background checks conducted on selected candidate. Hiring decisions are contingent upon applicants clearing background requirements.

This position offers a hybrid work schedule with partial remote work options. Must have internet capability when working remotely.

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will contribute to operational excellence and enhance the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card
• For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards .

Purpose

Provide customer service for Human Resources as the first point of contact for campus regarding records-related inquiries and training. Additionally, supporting employees, retirees, and applicants who need assistance with benefits and retirement, leave management, employee relations, employment, compensation, and other Human Resources disciplines.

Responsibilities

• Utilize HR resources in tandem with issue tracking tools to contribute to daily team operations of the HR Service Center in support of departments, employees, retirees, and applicants who submit inquiries and requests via phone, email, USPS, online portal and in person. These inquiries and requests extend across benefits and retirement, leave management, employee relations, employment, compensation, and other HR related facets.
• Perform specialized work, specifically to include duplicate pre-hire management, public student loan forgiveness, employment verification, background checks, I-9 assistance, and various reports in the interest of maintaining digital personnel files within the university's HRIS and legacy systems to ensure compliance with all applicable state employment laws and retention statutes.
• Provides integral support to the Records Team by performing overflow tasks to ensure continuity of operations and timely completion of departmental requests. Additionally, supports departments and CSUs in interpreting relevant policies, procedures, and guidelines to support consistent and compliant HR practices.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree in human resources, business administration or equivalent or High school diploma or GED and four or more years' experience working in human resources
• Excellent communication and collaboration skills, verbal and written
• Experience working in a fast-paced, high volume contact center.
• Proven track record of leveraging analytical skills to achieve results
• Demonstrated experience in timekeeping and payroll, including payroll report reconciliation.
• Experience in managing and protecting confidential records, data, and information.
• Proficiency in conducting research across different data repositories and working with detailed data reports.
• Advanced knowledge of MS Office, HRIS systems, such as Workday or similar HRIS systems.
• Intermediate knowledge of MS Teams, and Zoom, or similar platforms.
• Clean criminal background, including no history of DUI or DWI convictions.
• Must be authorized to work in the United States on a full-time basis for any employer.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Fluent in English and Spanish, written and verbal.
• Experience processing the State of Texas Prior Service requests for incoming and outgoing employees
• Working knowledge of basic employee benefits administration and processing Form I-9s
• Knowledge of the State of Texas and Federal regulatory HR laws

Salary Range

$50,000

Working Conditions

• May work in standard office conditions
• Repetitive use of a keyboard at a workstation

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers:  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

----

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ----

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ----

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

----

Equal Opportunity Employer