Billing Analyst & NOC

Billing Analysis & NOC Specialist – (L1)

Billing Analysis & NOC Specialist • Entry Level (1-3 years) • 24/7 Operations

Role Overview

We are seeking a detail-oriented Billing Analysis & Network Operations Center (NOC) L1 Specialist to join our operational team in Hyderabad. In this dual-function role, you will monitor network alarms, handle first-level technical troubleshooting, and conduct precise billing data audits to ensure accurate revenue assurance and seamless service delivery.

Key Responsibilities

NOC L1 Support & Monitoring

• Monitor real-time network infrastructure, servers, and service performance via monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
• Acknowledge, triage, and categorize incoming incidents and technical alerts.
• Perform initial L1 troubleshooting using standard operating procedures (SOPs).
• Escalate unresolved incidents to L2/L3 engineering teams with clear ticket documentation.

Billing Analysis & Data Verification

• Analyze Monthly Spend Reports, Invoices,  and transactional billing data to identify discrepancies.
• Perform periodic reconciliation between network usage data and billing engine outputs.
• Track and resolve billing errors, account discrepancies, and unbilled traffic.
• Generate weekly and monthly revenue assurance and traffic distribution reports.

Required Skills & Qualifications

• Networking Fundamentals: Strong grasp of OSI layers, TCP/IP suite, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), and subnetting.
• Operating Systems: Basic command-line troubleshooting skills in Linux/Unix and Windows Server environments.
• Tool Proficiency: Familiarity with network diagnostic utilities (ping, traceroute, mtr, nslookup, tcpdump, netstat) and ticketing systems.
• Billing Data Knowledge: Foundational proficiency in auditing call records and validating monthly invoice accuracy.
• Communication: Clear verbal and written English communication for cross-functional collaboration and stakeholder notifications during outages.
• Shift Flexibility: Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
• Education: Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
• Experience: 1–3 years in an L1 NOC, Technical Support, or Telecom Billing/Data Analyst role.

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks, which may include prolonged sitting or standing.
• Must have the ability to move from place to place within an office environment.
• Must be able to use a computer.
• Must have the ability to communicate effectively.
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.