Job Description Locomotive Diagnostic Specialist (Global Performance Optimization Center) – Erie, PA or Fort Worth, TX
Who will you be working with?
Wabtec Diagnostic Specialists are deep knowledge experts on the mechanical operation and troubleshooting of our locomotive fleets. These employees staff our 24x7/365 Global Performance Optimization Centers (GPOCs) and work as part of a high performing, fast paced, and valuable team of technical professionals.
Positions on the GPOC team span multiple career levels and associated pay bands. Each level is commensurate with a combination of education, experience, and knowledge that can be gained from time on the GPOC team, from roles on other Wabtec/Field Services teams, or even from outside the company entirely.
Applicants are evaluated against the minimum required levels of knowledge, experience, and education for each level and placed at the corresponding grade when they join the team. Team members enjoy a clearly defined learning and career path as they are routinely evaluated for potential promotion to the next commensurate level as their experience and expertise increase.
While the job description may encompass similar tasks at each level, the level of expected proficiency at each task increases as team members promote from one grade to the next. Team members can also look forward to the opportunity to participate in special projects, in addition to their daily duties, as their knowledge base and experience increase over time.
How will you make a difference?
As a member of the Global Performance Optimization Center team, you will have the opportunity to remotely monitor and help troubleshooting of some of the more complex issues our customers and field services employees encounter – providing broad exposure to a wide range of customers and products.
We employ cutting-edge technology and advanced analytics for remote monitoring and diagnostic analysis of our locomotive fleets, all of which will be at your fingertips to help our customers keep their locomotives operating at optimal levels.
What do we want to know about you?
Undergraduate degree, preferably in a technical discipline OR a high school diploma/GED + a minimum of 4 years’ relevant professional work experience in a related field Previous experience designing, repairing, troubleshooting, operating, and/or maintaining diesel engines, locomotives, or related mechanical and/or electrical systems. An exceptionally high degree of mechanical and/or electrical aptitude Willingness and ability to travel as needed (10%-15%) as needed A high degree of demonstrated verbal and written communication skills and ability communicate clearly and calmly over the telephone, even in high stress situations. A high degree of demonstrated interpersonal, influencing, and leadership skills/experience in dynamic and fast paced environments A high level of proficiency in computer usage and the ability to manage multiple applications simultaneously Willing and able to work various shifts with various rest days in a 7x24 team environment to meet customer demand Proven analytical and organizational ability The ability to maintain reliable and predictable attendance A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal Previous experience troubleshooting GE/Wabtec Locomotives (Dash-8/9, AC4400, EVO or PowerHaul domestic and international iterations), preferred but not required Working knowledge of Wabtec DIGITAL products and Systems and other Wabtec adjacent locomotives products, preferred but not required Level I Certification in Wabtec’s Advanced Locomotive Training Program, or the ability to obtain the certification within 18 months of hire (Level II highly preferred for internal candidates) 1st hand knowledge of railroad operations and maintenance practices, preferred Six Sigma, Lean or other Quality Program certification experience, preferred What will your typical day look like?
Collect and analyze data from GE/Wabtec locomotives located across the globe, for the purpose of expert troubleshooting of mechanical and associated systems, in a dedicated team environment (7x24 Operation). Acquire key parameter, fault and incident data and employ software tools to formulate detailed troubleshooting recommendations. Make direct contact with customers and field teams to ensure recommendations are properly executed and that other opportunities for service are identified. Assist customers and field personnel in the troubleshooting of GE/Wabtec Locomotives and associated systems, via telephone and other communication methods. Identify and drive execution of opportunities to enhance productivity and performance of RM&D and Field Service Operations. Assist with reliability projects and identification of product deficiencies providing feedback and support to the Engineering and Service Teams. All other duties as assigned What about the physical demands of the job?
Daily Operations Speaking and hearing Typing and operating a computer Ability to work overnight and weekend shifts as needed - team members regularly swap between day and night shifts ISR’s (physical locomotive final inspections - when necessary) which include, but are not limited to: Walking up and down stairs Working in a non-climate-controlled environment Climbing on/off of locomotives Wearing all required personal protective gear (hardhat, steel toe boots, ear plugs, eye protection) throughout the day Additional Information Our job titles may span more than one career level. The salary rate for this role is currently $62100-85300 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.
What could you accomplish in a place that puts People First?
At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Who are we?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
Culture powers us and the possibilities.
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
