Recreation Manager

Company Description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

Hourly Rate: $73,750 - $84,750

Job Description

POSITION PURPOSE

As our Recreation Manager, you will take care of the little things and big things at the beach and pools: ensuring a safe and enjoyable environment for Colleagues and guests, ensuring a seamless daily operation and overseeing the growth and development of the department Colleagues.

ESSENTIAL FUNCTIONS

Responsible for providing service within Fairmont & Leading Quality Assurance (LQA) standards.  Areas of responsibility will include, but are not limited to the following:

• Assist & ensure seamless daily operations of beach and pool areas with an emphasis on luxury service standards
• Conduct pre-shift briefings
• Assist the Director of Recreation with special projects and hotel activities
• Work closely with the departmental leadership and staff to provide support and direction.
• Take ownership for guest’s cabana, reservations and special requests.  Work closely with the concierge and activities agents.
• Motivate, lead, coach and monitor the performance levels of all team members.
• Manage labor and payroll by creating weekly schedules in compliance with labor management guidelines and updating time cards as needed.
• Complete colleague performance reviews and discussions
• Record & control inventory, including ordering of department’s operating equipment including chairs, tables, umbrellas, etc.
• Supervise, coordinate and direct prompt, efficient and courteous service in & around department’s areas.   Assign and control side duties in a fair and reasonable manner.
• Ensure the delivery of luxury service by maintaining high staff morale and team spirit while maximizing profit potential.
• Establish and maintain effective colleague relations, watch proper staffing levels and labor hours.
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on problem resolution and guest satisfaction with beach and pool experience, including activities vendors.
• Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures
• Follow hotel and departmental policies, procedures and service standards
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings
• Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations
• Actively participate in monthly departmental sales promotions.
• Check with manager before leaving shift.  Bring any concerns to the attention of the Manager On Duty

Other

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Colleagues with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all colleagues are required to fully comply with Fairmont rules and regulations for the safe and effective operation of the hotel’s facilities.  Colleagues who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Additional duties as necessary and assigned.

SUPERVISION RECEIVED

Direct:              Director of Recreation

Indirect:            Director of Food & Beverage

SUPERVISION EXERCISED

Direct:              Pavilion Attendants, Beach Attendants, Pool Attendants and Canoe Paddlers

Indirect:            n/a

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the English language.
• Requires strong communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, Outlook
• Knowledge of Hawaiian culture & values is an asset
• Results oriented with the ability to be flexible and work well under pressure.
• Must be a creative, effective leader and team player with administrative skills, drive and energy.
• Strong analytical and leadership skills are required.
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
• Maintain a professional working environment and attitude.

Physical Demands

Frequency Key:  Rare: up to 1 hour, Occasional: 1-3 hours, Frequent: 3-6 hours, Constant: 6-8 hours.

Physical Activity                                   Frequency

Sitting                                                   Rare

Standing                                               Constant

Walking, climbing stairs                         Constant

Crouching/Bending/Stooping/Kneeling   Occasional

Reaching                                              Occasional

Lifting/Carrying (75 lbs.)                         Occasional

Pushing/Pulling (100 lbs.)                      Occasional

Near Vision                                           Constant

Far Vision                                             Constant

Hearing                                                 Constant

Talking                                                  Constant

Must have manual dexterity to be able to operate office equipment such as computers, printers, photocopiers, FAX machines, multi-line touch tone phone, and other equipment as needed.

Work tasks are performed both indoors and outdoors.  Indoor temperature is moderate and controlled by hotel environmental systems.  Outdoor conditions will vary throughout the year.

Qualifications

QUALIFICATION STANDARDS

Education

• High School diploma or equivalent or vocational training

Experience

• Minimum 1 year work experience in a luxury resort environment preferred
• Minimum 1 year leadership experience required, preferably in a luxury resort environment
• Pool/Recreation experience in luxury environment is an asset
• Retail and customer service experience is an asset