Jobs in New York, NY

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188 open roles in New York, NY

Seasonal Guest Relations Associate- Eataly Flatiron

Company: Eataly
Location: New York, NY, United States
Posted: Posted 7 days ago

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The job

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

EAT authentic Italian food at our restaurants, cafés and to-go counters
SHOP a selection of high-quality Italian, local and homemade products
LEARN through our classes and our team’s product knowledge

Job Description

A Guest Relations Associate is also known as the Education & Events Associate. The Guest Relations Associate engages with guests by sharing knowledge about Eataly, its products and history. They are responsible for providing exceptional guest service and directly influencing guest impressions at Eataly by way of greeting, directing, and answering inquiries over the phone and in person. Reports to the Education & Events Manager.

Provides exemplary guest service to all internal and external Eataly guests
Communicates effectively to customers and staff in person, through email, and over the phone
Handles guest situations in a professional, quick, thorough, and respectful manner.
Collects payments from guests and issues store credits, comps, and refunds with Management discretion
Sells and process gift cards
Provides clients with product information
Takes order for and prepares custom orders (grocery orders, gift box)
Prepares and executes product tastings and demonstrations and assists with in-store events and activations
Performs other duties as required or assigned

Qualifications

Excellent guest service attitude with a welcoming and confident demeanor
Ability to remain calm and patient in a fast-paced environment
Ability to learn, retain and share Eataly knowledge
High school graduate or equivalent
Intermediate computer skills
Basic math and cash-handling skills
Previous retail and/or restaurant experience preferred
Ability to speak and understand Italian preferred

Job Requirements

Ability to remain stationary for periods of up to 8 hours in length
Ability to escort guests to other parts of the facility as circumstances dictate

Compensation: $17.00 - $21.00 per hour

Additional Information

Benefits and Perks

Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Open on Eataly

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Applying is the easy part. Keeping track is not.