ADA Coordinator

Position Title

ADA/504 Coordinator

Position Type

Regular

Hiring Range

$102,800 - $128,560 / annual ; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency

Annual POSITION PURPOSE

This position is designated to serve as the ADA/504 Coordinator for the University and its affiliates where the University has an employment or program interest. The ADA/504 Coordinator serves as the institution’s primary compliance officer for disability access under the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and related state and federal laws. This position reports to the Assistant Vice President for Operations and Planning.

The primary purpose of this position is to ensure that the appropriate policies, processes, and resources are in place across the University and its affiliates to support full accessibility and equitable accommodation in all university information, services, programs, and activities. This includes monitoring and oversight of accessibility related to physical environments, technologies, web pages, learning management systems, employment practices, and programmatic access. The role ensures institutional compliance with the Americans with Disabilities Act of 1990 (“ADA”), the Americans with Disabilities Amendments Act of 2008 (“ADAAA”), Sections 503, 504, and 508 of the Rehabilitation Act of 1973, the 2010 ADA Standards for Accessible Design, Access Board Standards, the Web Content Accessibility Guidelines (WCAG), and relevant California state laws, including those under the Fair Employment and Housing Act (FEHA), Cal. Gov. Code § 12900 et seq., and Title 2 of the California Code of Regulations (CCR) §§ 11065–11098.

As the University’s primary authority on accessibility, the ADA/504 Coordinator develops and implements education and training programs, tracks compliance data, prepares institutional reports, leads accessibility workgroups, participates on university committees, and advises leadership on systemic accessibility improvements and risk management strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

I. ADA/504 Governance and Compliance Oversight

• Serve as the University’s designated ADA/504 Coordinator, ensuring institutional compliance with all applicable federal and state disability access laws and regulations.
• Provide leadership and supervision for the Deputy ADA Coordinator for Digital Accessibility
• Develop, implement, and maintain University-wide policies that support equal access to programs, services, and activities for individuals with disabilities.
• Ensure alignment and oversight of student and employee accommodation processes, maintaining consistency in standards across the Office of Accessible Education (OAE) and Human Resources ADA Team.
• Lead or coordinate institutional self-evaluations and transition plans required under federal and state law, including audits of facilities, technology, and programs for accessibility.
• Monitor and interpret updates in federal and state disability law and disseminate information to ensure institutional awareness and compliance readiness.

II. ADA/504 Grievance Process Oversight and Risk Management

• Oversee the University’s ADA/504 grievance process, ensuring disability-related complaints and appeals are managed promptly, impartially, consistently, and in accordance with applicable federal and state law, University policy, and established grievance procedures.  Manage and resolve grievance matters elevated to the ADA/504 Coordinator, exercising independent judgment to investigate concerns, facilitate equitable resolutions, coordinate institutional responses, and mitigate legal, operational, and reputational risk.
• Serve as the University’s lead subject matter expert for complex ADA/504 determinations including analyses involving fundamental alteration, essential requirements/functions, undue burden, equally effective alternatives, and other high-risk compliance matters. Consult with University leadership, General Counsel, and subject matter experts, as appropriate.
• Provide proactive consultation and early intervention to resolve disability-related concerns before they escalate into formal grievances, investigations, or external complaints.
• Maintain confidential grievance records; analyze grievance trends, outcomes, and recurring issues; and recommend policy, procedural, and training improvements that strengthen institutional compliance, reduce institutional risk, and enhance accessibility across the University.

III. Consultation, Advisory, and Institutional Partnership

• Provide expert consultation and guidance to senior leadership, deans, managers, and supervisors on ADA/504 compliance, accommodation disputes, and systemic accessibility improvements.
• Collaborate with key partners—including Facilities, IT, Procurement, HR, Academic Affairs, and Student Life—to proactively identify and remove digital, physical, and procedural barriers.
• Advise and assist units in integrating accessibility and universal design principles into institutional planning, facilities projects, and technology procurement.
• Partner with internal stakeholders and, as appropriate, support senior leadership in engagements with external agencies (e.g., Office for Civil Rights) on ADA/504 compliance matters and related investigations.

IV. Education, Training, and Awareness

• Develop and deliver training for faculty, staff, and administrators on disability law, reasonable accommodation, digital accessibility, and inclusive practices.
• Create and distribute educational materials that clarify ADA/504 obligations and promote understanding of accessibility as part of institutional inclusion.
• Plan and implement awareness initiatives and educational events to advance a culture of accessibility and inclusion across the University.

V. Data, Reporting, and Continuous Improvement

• Collect, track, and analyze data regarding accommodation requests, grievances, and accessibility initiatives to identify systemic trends and compliance risks.
• Prepare annual and ad hoc reports on ADA/504 compliance, institutional progress, and identified risk areas for University leadership.
• Use findings from data analyses and grievance outcomes to recommend continuous improvements in accessibility practices, policy, and infrastructure.

VI. Representation and Institutional Engagement

• Represent the University on internal and external committees, task forces, and working groups focused on accessibility, compliance, belonging, equity, and inclusion.
• Build partnerships and maintain effective relationships with peer institutions, professional organizations, and agencies to enhance institutional practice and awareness.

VII. Additional Responsibilities

• Perform other duties as assigned to ensure full institutional compliance with ADA/504 obligations and to promote a culture of access, equity, and inclusion.

GENERAL GUIDELINES

• Recommends initiatives and implements changes to improve quality and services
• Identifies and determines the cause(s) of problems; develops and presents recommendations for improvement of established processes and practices
• Maintains contact with students and solicits feedback for improved services
• Works evenings and weekends to meet student availability and needs
• Maximizes productivity through use of appropriate tools, planned training, and performance initiatives
• Researches and develops resources that create a timely and efficient workflow
• Prepares progress reports; informs the supervisor of project status and deviation from goals
• Ensures completeness, accuracy, and timeliness of all operational functions

QUALIFICATIONS

KNOWLEDGE

○ Comprehensive understanding of the ADA, ADAAA, Sections 503, 504, and 508 of the Rehabilitation Act, and relevant California FEHA provisions.