Resource Sharing Manager

Position Title

Resource Sharing Manager

Position Type

Regular

Hiring Range

$37.31 - $44.79 per hour; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency

Hourly A. POSITION PURPOSE

The Resource Sharing Manager is responsible for managing interlibrary loan, document delivery, and consortial resource sharing (LINK+) services in support of the educational and research needs of the Santa Clara University community. This position manages end-to-end library fulfillment services - including Interlibrary Loan (ILL), Document Delivery, and consortial resource sharing (LINK+) operations – to deliver prompt, accurate service for SCU and external partners in compliance with U.S. copyright law and professional standards. Directly supervises one full-time staff member and several student assistants while developing, enforcing, and assessing policies across all resource-sharing workflows. Engages with other library departments, the University community, as well as local, state, national and international interlibrary loan departments in furtherance of maintaining responsive and innovative interlibrary loan,  document delivery, and consortial resource sharing services.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Manager, Interlibrary Loan, Document Delivery and consortial resource sharing (LINK+) (75%)

• Coordinates interlibrary loan, document delivery, and consortial resource sharing (Link+) services. Responsible for the daily operation of these services, including monitoring service quality and ensuring high productivity in order to meet patron research needs.
• Directs professional development and performance management for one full-time library assistant and several student assistants.
• Performs administrative duties requiring a comprehensive knowledge of complex library automation tools, such as ILLiad, FOLIO (integrated library system), CCC (Copyright Clearance Center) and knowledge of full text databases and bibliographic databases.
• Develops, documents, organizes, implements, assesses, and revises departmental operational policies and procedures. Maintains smooth workflows, resolves procedural problems as they occur, and reassigns work among staff as appropriate.
• Establishes goals and objectives for these services in coordination with the Head of Access & Delivery Services and the Assistant Dean of Learning & Engagement
• Recommends and implements new and/or enhanced services or operational changes in response to evolving technology and patron needs.
• Maintains interlibrary loan, document delivery, and consortial resourcing sharing statistics and participates in Library assessment efforts, such as measurement of key benchmarks (e.g. turnaround time, analysis of changes in user demand).
• Attends regional or statewide meetings on interlibrary loan, document delivery, and consortial resource sharing (LINK+, OCLC, CLA, IUG meetings) to keep abreast of developments in the field of interlibrary loan, document delivery and consortial borrowing.
• Stays current on copyright law requirements and restrictions for interlibrary borrowing, and works with Head of Access & Delivery Services and Assistant Dean of Learning & Engagement to ensure the Library’s resource sharing operations are fully compliant with copyright and licensing requirements.
• Maintains a current understanding of consortial borrowing and lending agreements, and works with the Head of Access & Delivery Services and the Assistant Dean of Learning & Engagement to ensure that Santa Clara University meets its obligations under its consortial agreements.
• Coordinates with Law Library staff to ensure smooth processing and delivery of LINK+ material requested by Law Library patrons.
• Keeps library staff up-to-date on significant changes in interlibrary loan, document delivery and LINK+ services.

2. Staffing Library Help Desk (20%)

• Staffs the Library Help Desk during scheduled hours
• Uses the integrated library system to circulate materials to members of the Santa Clara University community
• Provides courteous directional and informational assistance and simple reference assistance to users, requiring a general knowledge of the library’s physical facility, organization, collections, and policies
• Refers complex questions to the appropriate individual or department
• Supervises and trains student workers assigned to the Library Help Desk
• Open/closes and secures the library when required

3. Other duties as assigned (5%)

• Participates in library committees and working groups.
• Collects data on services, collections, use and facilities for library assessment.
• May work on Access Services & Delivery unit or Library projects

C. PROVIDES WORK DIRECTION or RECEIVES WORK DIRECTION FROM

This position provides work direction to student assistants in interlibrary loan/document delivery/consortial resource sharing as well as at the Help Desk. This position receives work direction from the Head of Access & Delivery Services.

D. GENERAL GUIDELINES

1. Recommends initiatives and implements changes to improve quality and services.

2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

3. Maintains contact with customers and solicits feedback for improved services.

4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

5. Researches and develops resources that create timely and efficient workflow.

6. Prepares progress reports; informs supervisor of project status; and deviation from goals.

7. Ensures completeness, accuracy and timeliness of all operational functions.

8. Prepares and submits reports as requested and required.

9. Develops and implements guidelines to support the functions of the unit.

Work Schedule

This is a full-time position scheduled to work 40 hours per week.  The regular work schedule is Monday through Friday, 9:00 AM - 6 P.M.  Work hours may vary based on Library or University operational needs, including staffing coverage, changes in operating hours, and the academic calendar.  The position may periodically require later evening or weekend hours.  Advance notice of schedule changes will be provided whenever reasonably practicable.

E. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

1. Knowledge

• Knowledge of complex library automation software and full text databases and bibliographic databases
• Knowledge of resource sharing practices including innovations, challenges, trends and professional competency frameworks
• Knowledge of accessibility standards, including the Web Contact Accessibility Guidelines (WCAG), in relation to interlibrary loan services
• Knowledge of copyright law, fair use practices, electronic license agreements, resource sharing standards, and consortial borrowing/lending agreements

2. Skills

• Strong verbal, written and interpersonal skills
• Strong organizational skills
• Supervisory/management skills in Interlibrary Loan or Document Delivery in an academic setting
• Skilled in using ILLiad, RapidILL, and OCLC Worldshare ILL
• Strong public-facing customer service skills
• Computer, scanner, and office productivity software skills

3. Abilities

• Ability to improve operational efficiency through the implementation of new technology and automation
• Ability to work independently and collaboratively
• Ability to work in a collegial and team environment