Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description
As Director, Food & Beverage, your leadership and vision will ensure outstanding operating results through exciting menu offerings and promotions, an engaged team and consistent guest satisfaction
What you will be doing
- Inspire and drive innovative experiences and activations, menus and concepts; creating a destination of choice for both Hotel and external guests
- Participate as a Senior Leader in hotel wide strategic decisions
- Lead and manage the day to day operations of the Food & Beverage Division ensuring all luxury service standards are followed
- Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits
- Lead and support all Food & Beverage departments in the achievement of their financial and operational targets
- Prepare annual budgets and administer in a fiscally responsible manner
- Implement effective control of food, beverage, labor and operating expenses throughout the F&B division
- Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
- Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as
- well as increase volumes and profits
- Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth
- Work closely with local, state and governmental organizations in maintaining the highest standards of hygiene, sanitation and cleanliness in food and beverage areas.
- Handle all guest complaints in the food and beverage division
- Monitor all F&B prices, establish benchmarks, analyze sales mix, and ensure optimal pricing strategy to drive profitability
- Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment.
- Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
- Oversee the selection, training and development of all Heartists to ensure timely recruitment and career growth
- Develop a high performing F&B Leadership Team and be invested in their growth
- Conduct daily F&B Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve.
- Maintains a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications
- Previous Food & Beverage experience in a senior leadership role required
- Minimum 5-7 years progressive experience in managing high volume F&B operations in a luxury hotel gained from working in global key cities
- Experience in a Forbes 5* environment preferred but not essential
- Experience in a union environment preferred
- Computer literate in Microsoft Windows applications required
- University/College degree in a related discipline
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to work a flexible schedule that meets business demands, including mornings, evenings, weekends, overtime shifts, and holidays
- Ability to work effectively with programs including Microsoft Office, Open Table - Guest Centre, Avero Slingshot, Opera, Silverware and Revinate
- Excellent communication and organizational skills
- Entrepreneurial mindset with strong interpersonal and problem solving abilities
Additional Information
Salary Range: $177,000.00 to $230,000.00 USD Gross annually
Visa Requirements
Must have proof of eligibility to work in the United States.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D
