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Job Title
Pharmacy Technician - Home Delivery Call Center
Location
Cleveland
Facility
Remote Location
Department
Ambulatory Pharmacy-Medical Operations
Job Code
C14013
Shift
Days
Schedule
7:00am-6:00pm
Job Summary
Job Details
- Applicants must reside in Northeast Ohio*
- This position is eligible for a sign-on bonus of $ $2,500*
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
The Pharmacy Technician – Home Delivery Call Center, PRN supports ambulatory pharmacy operations through prescription processing, patient communication, and medication order coordination within a high-volume call center environment. This role plays an important part in ensuring patients receive timely access to medications by processing prescription orders, performing data entry, supporting billing and insurance adjudication activities, and communicating directly with patients, providers, and pharmacy teams regarding medication-related needs. Caregivers are responsible for maintaining accuracy, compliance, and efficiency throughout the prescription fulfillment process while contributing to a collaborative, service-oriented team environment. Although primarily remote, this position requires an initial onsite training period at the Cleveland Clinic Administrative Campus (CCAC) and offers valuable opportunities to develop outpatient pharmacy expertise, expand call center experience, and pursue future career growth within the organization.
This is a full-time, remote role. A caregiver in this position will work Monday through Friday from 7:00am to 6:00pm on 8hr shifts. No weekends, holidays or on-call expectations.
On-site training for this role will take place at CC Administrative Campus located in Beachwood, Ohio. A caregiver must be able to commute to the Administrative Campus for a minimum of 3 days per week, from 8am - 4:30pm for the first 30 days.
A caregiver who excels in this role will
- Provide distributive pharmacy services, assistance and support for the pharmacist in an ambulatory/outpatient setting.
- Prepare prescription orders for dispensing to patients.
- Maintain inventory for the outpatient pharmacy.
- Assist with extemporaneous compounding of prescriptions and bulk compounding of prescriptions and over the counter items.
- Operate the point-of-sale cash register system.
- Monitor and act on reorder points, restock prescription and non-prescription area and remove expiring products.
- Provide multi-pharmacy support in assigned areas as needed.
Minimum qualifications for the ideal future caregiver include
- High School Diploma/GED
- Six months of related experience OR Must meet all of the following license and certification combination requirements at the time of application:
- Must be a Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTCB) OR the National HealthCareer Association (NHA)
- AND it is required to hold an active registration through the Ohio Board of Pharmacy (OBOP) as either a Certified Pharmacy Technician, Registered Pharmacy Technician, or Pharmacy Technician Trainee. If certified but current status with the Ohio Board of Pharmacy (OBOP) is Registered Pharmacy Technician or Pharmacy Technician Trainee it is required to update registration status to a Certified Pharmacy Technician with the OBOP within six months of hire.
- Please note: A status as a Pharmacy Technician Trainee with OBOP does not qualify for this role. However, please visit the apprenticeship program to express interest: https://talentcommunity.clevelandclinic.org/campaign/apprentiship-programs/ )
Preferred qualifications for the ideal future caregiver include
- Six months of hospital experience
- Completion of a Pharmacy Technician Program
- Prior outpatient pharmacy experience
- Call center or patient-facing experience
- Comfortability with high-volume calls and processing
Physical Requirements
- Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times; manual dexterity sufficient to perform computer, dispensing functions of the job; ability to lift up to 20 lbs. while walking, stooping, bending and reaching.
Personal Protective Equipment
- Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster .
Cleveland Clinic is pleased to be an equal employment opportunity employer.
