Jobs in Dublin

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Account Executive4

26 open roles in Dublin

Field Services Technician I
Astreya
Dublin, IrelandPosted yesterday
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Therapy Aide - Speech Pathology Dublin
Nationwide Children's Hospital
Dublin, OHPosted yesterday
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Delivery Driver - Alexander Rd
Domino's
Dublin, VA, United StatesPosted 2 days ago
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Manager, Customer Product Support - EMEA
Asana
DublinPosted 3 days ago
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Enterprise Account Associate- EMEA
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Enterprise Account Associate - EMEA
OpenAI
Dublin, IrelandPosted 5 days ago
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Incident Response Analyst II
Astreya
Dublin, IrelandPosted 5 days ago
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Senior People Consultant EMEA
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Dublin, IrelandPosted 5 days ago
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Integration Engineer
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Sustainability Data, Reporting & Automation Sr Data Analyst
Okta
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Fund Accountant
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Dublin, IrelandPosted 7 days ago
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Customer Service - Self Storage Manager
Public Storage
Dublin, OH, United StatesPosted 7 days ago
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Staff Product Security Engineer, Offensive Security
Okta
Dublin, IrelandPosted 7 days ago
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Account Manager
Kaseya
Dublin, IrelandPosted 8 days ago
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Account Executive - Startup SaaS Platforms, Scaled UK Hunter
Stripe
DublinPosted 11 days ago
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Account Executive, SMB - Existing Business
Stripe
DublinPosted 11 days ago
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Network Operations Engineer I
Astreya
Dublin, IrelandPosted 12 days ago
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Data Center Technician II
Astreya
Dublin, IrelandPosted 12 days ago
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Field Service Technician

Field Services Technician I

Company: Astreya
Location: Dublin, Ireland
Posted: Posted yesterday

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The job

Key Deliverables by Level

Deliverable

Level 1 - Associate

Field Services Technician I

Respond to IT service tickets using documented procedures and supervision
Assist with workstation setups and peripheral connections
Perform basic AV checks and room readiness tasks
Support imaging and deployments under direction
Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
Follow proper inventory handling, tagging, and tracking
Escalate unresolved issues appropriately
Adhere to safety protocols and client-specific guidelines

Essential Duties and Responsibilities (All Levels)

End-User Support

Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
Troubleshoot and resolve common hardware and software issues.
Deliver a high-quality, customer-focused service experience in a timely manner.

Ticket Management

Receive, document, and close support requests in ITSM tools (e.g., ServiceNow).
Prioritize tickets based on urgency and impact.
Escalate complex or unresolved issues following defined protocols.

Hardware Deployment & Recovery

Assist with or independently perform workstation deployments, device imaging, and equipment setup.
Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines.
Ensure accurate labeling, tagging, and asset tracking for all deployed equipment.

Inventory & Asset Management

Maintain and reconcile inventory of IT equipment and accessories at assigned site.
Use asset tracking systems to manage device records, check-ins/outs, and stock levels.
Participate in regular audits and support logistics for shipping/receiving hardware.

AV & Conference Room Support

Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras).
Set up and tear down conference room tech for meetings or events.
Support room readiness, monitor usage, and report or resolve AV issues.

Documentation & Process Compliance

Follow documented processes and standard operating procedures (SOPs) for all support tasks.
Maintain clear and concise documentation for resolutions, escalations, and asset updates.
Adhere to Astreya and client-specific protocols, including change and incident management.

Customer Service & Communication

Serve as a visible, approachable point of contact for IT-related issues at the site.
Communicate effectively with users to understand issues and set clear service expectations.
Represent Astreya’s service commitment with professionalism and courtesy.

Education and/or Work Experience Requirements

Level I

Required: High School Diploma or GED
Preferred: Enrollment in IT-related coursework or vocational training
Certifications (plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential

Certifications

CompTIA A+ and/or Network+
ITIL Foundation
AVIXA CTS (for AV specialization track)
JAMF, Apple Certified Support Professional (ACSP), or MDM tools (for DSS specialization)

Knowledge, Skills & Abilities (KSAs)

Technical

Knowledge of Windows 10/11, macOS, and basic Linux environments
Ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals
Familiarity with mobile device platforms (iOS, Android) and basic MDM concepts
Understanding of AV/VC systems (Zoom, Meet, Webex) and conference room technology
Basic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting)
Proficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira)
Ability to image and deploy devices using tools like SCCM, JAMF, or MDT
Experience with inventory and asset tracking tools for lifecycle management
Awareness of IT security best practices and safe handling of equipment
Ability to follow standard operating procedures (SOPs) and technical documentation

Soft Skills

Strong verbal and written communication skills for working with end users
Excellent customer service orientation and active listening
Effective time management and ability to prioritize multiple tasks
Strong problem-solving and analytical thinking in fast-paced environments
Ability to collaborate with teammates and cross-functional teams
High level of professionalism, reliability, and accountability
Adaptability to changing technologies, priorities, and client environments
Self-motivated with the ability to take initiative and follow through

Competency

Hardware Support & Troubleshooting

Follow basic procedures

Independently diagnoses and resolves issues.

OS & Platform Knowledge

Supports Windows/macOS basics

Supports and configures multiple OS platforms

Mobile & Endpoint Management

Basic support for mobile devices

MDM exposure, configures and supports endpoints

AV/VC Systems

Performs room checks, reports issues

Troubleshoots AV problems and supports meetings

Networking Fundamentals

Understands connectivity basics

Diagnoses common network-related issues

Imaging & Deployment

Assists with imaging

Performs full device imaging and deployments

Inventory & Asset Management

Tags and tracks equipment

Manages and reconciles inventory independently

ITSM & Ticket Management

Updates and closes tickets

Owns queue, manages SLAs, escalates as needed

Physical Requirements

Lifting & Carrying

Must be able to regularly lift and carry up to 50 lbs (22 kg)
Includes monitors, CPUs, AV equipment, and other IT hardware

Mobility & Posture

Frequent standing, walking, bending, kneeling, crouching, and reaching
May require working in tight or awkward spaces (e.g., under desks, behind racks)

Manual Dexterity

Ability to use hands and fingers to handle, install, or adjust small components and cables
Use of standard IT tools (e.g., screwdrivers, cable testers, label printers)

Vision & Focus

Close vision required for reading device labels, part numbers, and screen details
Must be able to focus on a computer screen for extended periods

Work Environment

Work performed primarily in office, data center, and/or AV-equipped conference rooms
Exposure to electric components, server noise, and climate-controlled spaces

Onsite Requirements

This is a 100% onsite role; presence during working hours is mandatory
Occasional local travel may be required (for multi-building campuses or nearby sites)

Open on Astreya

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By role

Field Services Technician I

Therapy Aide - Speech Pathology Dublin

Delivery Driver - Alexander Rd

Manager, Customer Product Support - EMEA

Applying to a few of these?

Account Executive, SaaS Platforms Grower

SDR Manager

Lab Assistant - Microbiology

Enterprise Account Associate- EMEA

Enterprise Account Associate - EMEA

Incident Response Analyst II

Senior People Consultant EMEA

Customer Success Manager - Ads Solutions

Social Worker

Partner Strategy & Operations Manager - EMEA

Patient Service Representative II

Integration Engineer

Sustainability Data, Reporting & Automation Sr Data Analyst

Fund Accountant

Customer Service - Self Storage Manager

Staff Product Security Engineer, Offensive Security

Account Manager

Account Executive - Startup SaaS Platforms, Scaled UK Hunter

Account Executive, SMB - Existing Business

Network Operations Engineer I

Data Center Technician II

Applying is the easy part. Keeping track is not.