Associate Director of Parking Operations

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Job Category

Academic Staff

Employment Type

Regular

Job Profile

Parking Operations Associate Director (Inst)

Job Summary

The Associate Director of Parking Operations is a key role in the Division of Facilities Planning & Management (FP&M) within the Department of Transportation Services

The Associate Director of Parking Operations oversees the day-to-day operations of the Field Services ( Enforcement and Maintenance ) and Booths/Dispatch units. Additionally, this position will lead the implementation of department operational projects, provide operational support for various department initiatives like the EV charging program, and providing strategic operational recommendations. One of the key responsibilities is ensuring 24/7 coverage of our dispatch office to assist customers and employees parking on campus, as well as providing coverage for the hospital garage booths.

Key responsibilities include

• Directly supervises two or more managers and provides operational leadership to frontline and supervisory staff across all shifts
• Leads talent management efforts for assigned areas, including staffing, employee development, performance management, training, and succession planning
• Managing the operational aspects of the department’s EV charging program and supporting various strategic initiatives
• Maintaining 24/7 coverage of the dispatch office to provide timely assistance to both customers and staff, as well as ensuring consistent staffing and service at hospital garage cashier booths
• Serve as a primary liaison with key campus and community partners; including the UW Police Department, City of Madison Parking, and UW Health, to support coordinated and effective parking operations across the university

This position serves as a peer to the Associate Directors of Parking Technology and Administrative Services – Transportation & Parking within Transportation Services Department.

Ongoing/Renewable

Full-Time, 100% FTE

Hours generally scheduled onsite within 8:30AM to 5:30PM Monday through Friday. Nights and weekends may be required with this role.

Key Job Responsibilities

• Develop and implement recommendations that enhance employee engagement, professional development, and workforce effectiveness across Parking Operations
• Lead cross-functional projects and operational initiatives from planning through implementation, utilizing project management best practices to drive efficiency, accountability, and organizational goals
• Manage and support department initiatives and service contracts, including vendor coordination, contract compliance, performance monitoring, and continuous service improvement
• Leads the coordination and integration of various parking operations into overall campus plans and directions. Ensures consistency with applicable statutes and laws, Board of Regent's directions, and university strategies
• Recommends parking initiatives and/or policy and procedural changes to better meet campus needs and the needs of campus customers
• Manages the budget of various units to ensure long-term solvency and the ability to meet fiscal commitments to funded parking improvements
• Establishes effective and timely communications with other departments and student groups to facilitate close coordination between campus access programs and campus construction and maintenance activities
• Develops and communicates a strategic vision and policy direction that is consistent with overall campus direction
• Communicates policy and procedural changes to faculty, staff, and student groups, campus customers, and departmental stakeholders
• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

Department

Division of Facilities Planning & Management (FP&M), Transportation Services, Administration

Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. The primary functions of Transportation Services include the sale/management of parking permits, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial, transportation planning, and development of multimodal options.

Compensation

$120,000 annual minimum

The minimum rate for this position is $120,000, but is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

For a summary of benefits, please see below for more information: Academic staff Benefits summary

Required Qualifications

• Driver’s license that is Required - Valid and Meets UW Risk Management Standards
• Five years of demonstrated experience supervising and developing staff, including hiring, onboarding, coaching, performance management, and fostering a collaborative team culture
• Five years of professional experience leading administrative, operational, financial, transportation, or customer-focused programs of comparable scope and complexity
• Experience managing and developing budgets and financial operations, including revenue forecasting, financial analysis, and data-informed decision-making

Preferred Qualifications

• Strongly preferred: Experience managing a parking or transportation program in a higher education or healthcare environment. Relevant experience in higher education, municipal government, healthcare, airport operations, or similarly complex organizations will also be considered
• Demonstrated experience developing and implementing strategic parking and transportation initiatives that align with organizational goals, customer needs, and long-term campus or institutional priorities
• Experience leading organizational change initiatives and managing the implementation of new systems, technologies, policies, or operational processes
• Parking Transportation Mobility Professional (PTMP) Certificate

Education

• High School Diploma or Equivalent - Preferred

How to Apply

To begin the application process, click the "Apply" button.

Please note, there is only one attachment field. You must upload all of your documents in the attachment field, either as one combined document, or separate documents.

We are eager to learn more about how your experience may align with this position.

The following is required for your application to be considered complete:

• A resume detailing your educational and professional background.
• A cover letter with details of your experience with staff leadership and development. P lease describe your experience of supervising and developing staff. Include examples of your responsibilities related hiring, onboarding, coaching, performance management, and fostering a collaborative team. Please indicate the shifts, number, and types of employees you supervised and the length of time you have held supervisory responsibilities.

The search committee will review all application materials after the posted deadline.

We will notify selected applicants to participate further in the selection process directly. References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected.