Executive Director, Clinical Operations

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The University of Miami/UHealth has an exciting opportunity for an Executive Director, Clinical Operations.

Core Job Summary

The Executive Director, Clinical Operations assumes responsibility for the direction and management of the assigned clinical facilities. This position oversees fiscal planning, management and patient accounting, budget and audits, disbursement, personnel management, space planning, inventory control, and general administration. Moreover, the incumbent strives to increase physician and patient satisfaction.

Core Job Functions

1. Ensures that all patient, physician, and staff complaints are appropriate addressed in accordance with University policies.

2. Monitors the activities and operations of the assigned units to ensure goals and objectives are met.

3. Develops system-wide policies and procedures, assuring best practices and consistent standardized high-quality care is provided at all locations.

4. Optimizes staffing models, and patient throughput and satisfaction, and ensures efficient utilization of exam room resources.

5. Implements new programs to create innovative approaches to care and establish best practices.

6. Oversees compliance with regulatory agencies and professional organizational standards.

7. Oversees, mentors, trains, motivates, and evaluates department staff.

8. Plans for future growth by assessing existing and future program needs, establishing priorities, and identifying fiscal and human resources for development.

9. Participates in planning, promoting, and conducting organization-wide performance improvement activities for areas of responsibility.

10. Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements and monitors controls.

Department Specifics

The Executive Director will be working under the direction of the Sr. Associate Vice President, Oncology Services at Sylvester Comprehensive Cancer Center/UHealth, and reporting functionally  to the Chief Nursing Officer for UHealth, and Chief Medical Director of Oncology Services, the Executive Director, Oncology Services (Executive Director) is accountable for providing leadership, operational direction, clinical quality and financial performance of multiple areas within the Oncology Service Line (OSL) including the inpatient oncology program at UHT and the ambulatory setting.  The Executive Director will serve as an OSL subject matter expert contributing to oncology services strategic planning, developing and managing efficient patient flow systems that provide excellent patient experience, streamlined communication, and achieving financial and operational targets. The Executive Director will participate in continuous quality improvement and ensure compliance with all regulatory requirements while supporting the health systems and Sylvester’s mission, vision, values, and strategic objectives. They will provide guidance and expertise in USNWR oncology ranking, Commission on Cancer, QOPI and other key accreditations. They will develop close collaboration with key stakeholders, including the research enterprise to sustain the core academic mission of the cancer center. The Executive Director will participate in Administrative on-call duties as needed or required.

The successful candidate will perform in the following areas

Strategic Operations

• Provide strategic and operational leadership for assigned areas within OSL developing and implementing key strategies to meet goals and objectives.
• In conjunction with Executive Leadership, develops and implements new programs to create innovative care models and establish best practices.
• Develop and implement business plans, proposals, that support programmatic growth and quality care. Must have the ability to create and implement strategic plans with measurable goals.
• Drive results by translating strategic priorities into operational reality, aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
• Working with Executive Leadership develops and implements growth strategies for the expansion of the OSL. Researches, analyzes, and identifies new/emerging services and technologies.
• Leads change by identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives, catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services.
• Build consensus and implement OSL operational decisions by obtaining data/information from multiple sources to identify business issues and commit to action after weighing alternative solutions against essential decision criteria.
• Monitors the activities and operations of the assigned units to ensure goals and objectives are met and provides feedback to the Executive Leadership.
• Other duties as assigned.

Quality/Regulatory/Process Improvement

• In collaboration with Executive Leadership, ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements and monitors controls.
• In conjunction with Hospital Accreditation, oversees compliance with regulatory agencies and professional organizational standards.
• In collaboration with other key stakeholders including the Senior Director, Quality-Hospital Performance participates in planning, promoting, and conducting organization-wide performance improvement activities for Service Line.
• Knowledgeable of the Joint Commission's standards on Accreditation of Healthcare Organizations, National Committee on Quality Assurance, and State and Federal regulations related to Medical Staff organization.Serves as Oncology subject matter expert and point of contact for US News and World Report. Serve as liaison between UHT and other parts of the organization and supports critical oncology certification/recognition/quality programs, including not limited to Commission on Cancer, ASCO QOPI, etc.
• Optimizes staffing models, and patient throughput and satisfaction, and ensures efficient utilization of resources.
• Exhibit excellent problem-solving skills and the ability to identify opportunities to improve processes at all levels of the organization. Spearheads the development of clinical effectiveness and quality/performance improvement efforts in assigned areas and ensures successful implementation.
• Support Miller School of Medicine Department and Division goals and strategic vision. Assist with the implementation of critical programmatic efforts.
• Work collaboratively with key stakeholders to plan, organize and monitor all processes related to organizational quality outcomes measurement, risk management, patient safety, and regulatory compliance.
• Review and provide directions on inspecting agencies' reports and communicates with Hospital leadership.
• Ensures a clinical environment conducive to safe research practices in close collaboration with research teams.

Financial