Admissions Counselor I - Admissions Welcome Center

Job Posting Title

Admissions Counselor I - Admissions Welcome Center ----

Hiring Department

Office of Admissions and Orientation ----

Position Open To

All Applicants ----

Weekly Scheduled Hours

40 ----

FLSA Status

Non-Exempt from FLSA ----

Earliest Start Date

Oct 19, 2026 ----

Position Duration

Expected to Continue Until Aug 31, 2027 ----

Location

AUSTIN, TX ----

Job Details

General Notes

Must be eligible to work in the United States on a full-time basis for any employer. 2 positions will be hired from this requisition. Positions are located in Austin, Texas. These positions are scheduled to end on August 31, 2027, with continuation in successive years possible beyond August 31, 2027 depending on funding, workload, and job performance.

Purpose

The Admissions Counselor I – AWC serves as a primary point of contact for prospective students, applicants, admitted students, families, counselors, and community partners engaging with The University of Texas at Austin through the Covert Admissions Welcome Center. The position supports campus tours, admissions presentations, individual counseling, and other in-person and virtual recruitment activities on and off campus. It provides timely, accurate guidance throughout the college-exploration, application, admission, and enrollment process while delivering a welcoming and responsive experience for students who may be interacting with the university for the first time.

The position collaborates with Recruitment; Pipelines, Pathways, and Partnerships; Orientation; First-Year Experience; academic units; and other campus partners to strengthen referrals, coordinate student support, and promote effective transitions from initial engagement through enrollment and entry into the university community. Through relationship-building, responsive service, and the effective use of institutional data and technology, the Admissions Counselor I advances university enrollment goals and helps students and families navigate each stage of the admissions process.

Responsibilities

• Advise prospective students, applicants, admitted students, and families throughout the college-selection, admission, and enrollment process within the Covert Admissions Welcome Center. Respond to questions through phone, email, virtual engagement, and in-person meetings; provide individualized guidance; and connect students and families with appropriate university resources.
• Present clear and accurate information about the undergraduate experience, academic opportunities, educational value, admission and enrollment processes, available pathways, orientation, and the transition to the first year. Tailor presentations and outreach to the needs of students, families, counselors, and community partners that visit the Covert Admissions Welcome Center.
• Assist with implementation and execution of events hosted by the Office of Admissions, Longhorn Orientation, First Year Experience, and Pathways, Partnerships, and Pipelines, including events hosted on some evenings and weekends. Work towards advancing the goals of the Office of Admissions.
• Deliver engaging admissions presentations to groups of approximately 10 to 200 participants, providing information about the undergraduate experience, the value of a UT Austin degree, and the university’s admissions and enrollment processes.
• Support regional recruitment efforts as needed, including school visits, college fairs, community outreach, recruitment events, and other activities that advance university enrollment goals.
• Maintain timely and accurate records of student interactions, and outcomes in Slate. Review admission applications and meet established productivity, quality, timeliness, and confidentiality expectations. Participate in scholarship review and related processes as assigned.
• Perform other related functions as assigned.

Required Qualifications

• Bachelor's degree.
• Experience providing customer service and assisting, advising, or counseling students.
• Experience preparing and delivering presentations to varied audiences.
• Strong interpersonal, organizational, written, and verbal communication skills and a professional demeanor.
• Ability to manage multiple tasks, projects, priorities, deadlines, and travel commitments in a fast-paced environment.
• Proficiency with Microsoft Office, customer databases, or customer relationship management systems.
• Valid driver's license and ability to meet applicable university driving requirements.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bilingual proficiency in English and Spanish.
• More than two years of customer service, admissions, recruitment, advising, or student-support experience.
• Experience working with students on a college or university campus as an orientation or peer advisor, resident assistant, student ambassador, or in another student service-oriented role.
• Experience with The University of Texas at Austin policies, procedures, academic offerings, programs, and student life.
• Experience working for a competitive or highly selective institution and communicating professionally and empathetically with students and families.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$43,000

Working Conditions

• May work in extreme temperatures
• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Lifting and moving

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important   for applicants who are NOT current university employees or contingent workers:  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

----

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ----

Retirement Plan Eligibility