Mobile Technician Manager

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Manager, Truck Maintenance - Non-DOT

Management Level

Manager - People Leader

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 25% of the time

Work Shift

Variable

Compensation

Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Cox   Fleet keep s   your fleet moving .

Cox   Fleet is one of the largest fleet maintenance companies in the country! We are currently   operating   with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with   additional   significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.

Cox Fleet   is currently hiring a  Mobile Technician Manager  to join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!

Duties

• Manage and provide direction to   a team of   mobile fleet technicians, providing strong, hands-on leadership to drive both   people   development and business performance in a growing market.   Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Establish a high-performance, engaged team culture through ongoing coaching, mentoring, and career development conversations.
• Take ownership of market-level performance, including productivity, customer satisfaction, and revenue growth, while   identifying   and pursuing new service opportunities.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records to drive continuous improvement and scalable operations.
• Act as a local market leader,   identifying   opportunities to expand customer relationships and improve service penetration within an untapped or developing territory.
• Travel to technician and customer locations   frequently   to   help   strengthen relationships, ensure quality, and uncover growth opportunities.
• Participate in and/or lead regular meetings with market team members across functions such as dispatch, parts, and billing to align operational execution with market growth strategy.
• Monitor operations to ensure compliance with administrative, DOT, safety, environmental, and regulatory standards while   maintaining   operational excellence.
• Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service   trucks , completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively   while maintaining operational excellence.
• Lead onboarding and ramp-up of new technicians to support market expansion and capacity growth.
• Conduct safety audits and Quality Control Inspections (QCIs) to reinforce a strong safety and performance culture.
• Assist   in the development of and adherence to a monthly budget, with accountability for financial performance and cost management within the market.
• Partner with leadership to define and execute market-specific growth strategies, including customer acquisition, retention, and service expansion.
• Collaborate with   Client Services   and sales teams to ensure technicians are fully   utilized   while maximizing revenue-generating opportunities.
• Assign and coordinate work to ensure responsiveness to customer needs and efficient service delivery.
• Champion the company’s safety culture by leading meetings and reinforcing adherence to safety processes.
• Provide   operational guidance to team members, promoting best practices and consistent execution
• Serve as a primary liaison between Cox Fleet and our clients, building trust,   identifying   needs, and delivering tailored solutions.
• Facilitate cross-functional communication and problem-solving to  support both  operational execution and market growth.
• Monitor inventory levels and ensure technicians have the resources needed to support scaling operations.
• Recruit, interview, and hire technicians to build a strong, capable team aligned with growth  objectives .
• Work cross-functionally with HR, Parts/Procurement, Fleet Management, IT, and other teams to support business expansion.
• Operate a company-issued vehicle to travel within the market.
• Performs other duties and responsibilities as assigned.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and one (1) years’ experience in a related field; or 10 years’ experience in a related field.
• Minimum of three (3) years’ experience in a   people   leadership role, with a strong   track record   of developing teams and driving performance .
• Safe drivers needed and 3 YR MVR review   required ; Candidate must hold a valid state-of-residence driver’s license, be able to obtain and   maintain   their Driver Qualification File
• Due to interstate operating   authority   commerce regulations, candidates must be at least 21 years or older.
• Strong skills in coaching, mentoring, performance management, and leading through change in dynamic, growth-oriented environments.
• Demonstrated ability to build team engagement and accountability while driving business outcomes.
• Ability to coordinate cross-functional efforts and execute effectively in a fast-paced, evolving market environment.
• Demonstrated sense of urgency, ownership, and entrepreneurial mindset.

Required Competencies

• Ethics & Values: Adheres to  an appropriate  and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
• Action Oriented: Has  a strong sense  of urgency; thrives in building and scaling operations; proactively  identifies  and acts on growth opportunities.
• People Leadership: Effectively develops, inspires, and  retains  talent; builds strong teams capable of sustaining growth and operational excellence.
• Business & Market Acumen:  Demonstrates  the ability to understand market dynamics,  identify  growth opportunities, and execute strategies that drive revenue and customer expansion.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers;  builds  strong relationships and uses insights to improve services and expand business.
• Systems:  Demonstrated  ability to learn and use IT systems related to technician activity and performance, such as dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
• Functional/Technical Skills: Has the functional and technical knowledge and skills to succeed at  a high level  while leading a growing operation.
• Listening: Practices attentive and active listening;  seeks  to understand both employee and customer perspectives to drive better outcomes.