Student Services Assistant

The Opportunity

Cornell University’s School of Continuing Education (SCE) is seeking a Student Services Assistant to join our front-facing student services team. In this role, you will be an important point of contact for students and families, supporting them throughout the application, enrollment, and student experience at Cornell.

Working as part of a dynamic and collaborative team, you will meet with and guide students, provide advising and information, and respond to questions by phone, email, and in person. You will help ensure that students receive timely, thoughtful, and professional service while contributing to a positive and welcoming experience across SCE.

Key Responsibilities

• Serve as a front-facing member of the student services team, supporting applicants, admitted students, and currently enrolled students.
• Meet with and guide students and families, providing information, assistance, and advising related to their SCE experience.
• Respond to phone calls, emails, and in-person inquiries with professionalism, friendliness, and respect, while providing information promptly and with an appropriate sense of urgency.
• Support front-line colleagues and contribute to the overall effectiveness of student services operations.
• Serve as a key member of the application and registration materials review team in Slate.
• Assist with the ongoing maintenance of admissions data and processes within SCE’s admissions application system, Slate.
• Support registration and enrollment activities in the Student Information System.
• Partner with the Slate Systems Analyst to help ensure data is accurate and secure and that data transfers are functioning as expected.
• Continuously seek opportunities for improvement and efficiency in processes and services.
• Support other student services activities and operational needs as part of a collaborative team.

This is a full-time (39 hours/week) endowed position based in Ithaca, NY. This position follows a 2:3 campus-to-home hybrid work arrangement, which may fluctuate based on the time of year and department needs. This hybrid work arrangement is subject to change at any time. Typical work hours are 8:00am-4:30pm Monday through Friday.

About the School of Continuing Education

Cornell University’s School of Continuing Education (SCE) serves as Cornell’s gateway to lifelong learning, providing traditional and non-traditional learners alike with innovative, flexible, and accessible educational opportunities that transform lives, advance careers, and positively impact communities around the world. Dating back to 1876, Cornell SCE designs flexible programs tailored to help individuals achieve academic, personal, and professional success. SCE was described by Cornell President Jacob Gould Schurman in his 1892 report to trustees as an “integral part of the university,” and was one of the first official summer programs offered in the United States.

What We Need

We are seeking a team member who takes initiative, is detail-oriented, communicates effectively, provides excellent customer service, works well as part of a team, and is comfortable navigating ambiguity and change. Additionally, you will have:

• An Associate’s degree and 2 to 4 years of relevant work experience or equivalent combination.
• Ability to work independently, with limited direction, and within a team toward a common goal.
• Excellent verbal, written, and interpersonal communication skills.
• Attention to detail and accuracy. Demonstrated time management and organization skills.
• Thoughtful responsiveness to inquiries with varying levels of urgency.
• Ability to work effectively in a fast-paced environment with competing priorities.
• Willingness to adapt and enthusiasm for learning new things.
• Experience modeling values that support inclusion, belonging, and wellbeing.
• The ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include:

• Experience with Technolutions Slate, Campus Solutions PeopleSoft, and/or Salesforce Student Success module.
• Familiarity with post-secondary education, including application and admission processes.
• Experience with other data and student systems at Cornell.
• Experience collaborating with colleagues to maintain and streamline operations.
• Experience working with cross-functional teams in implementing new technological solutions.
• Demonstrated customer service experience that incorporates a global perspective.

A cover letter and resume are required for consideration for this position.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 3 days per week and on-campus 2 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
• This position is based in Ithaca, New York. Employees who work remotely may receive multiple W-2 Forms depending on their work location. The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell .
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell .

Visa Sponsorship is not available for this position.

University Job Title

Student Services Asst IV

Job Family

Student Services

Level

D

Pay Rate Type

Hourly

Pay Range

$26.09 - $30.32

Remote Option Availability

Hybrid

Company

Endowed

Contact Name

Jamie Doss

Contact Email

jjd293@cornell.edu

Job Titles and Pay Ranges

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement . To learn more about Cornell’s union wages, see Union Pay Rates .

Current Employees