Jobs at Compass

48 open roles, taken straight from Compass's own careers page and refreshed daily.

48 open roles at Compass

Customer Success Manager
Compass
Coconut GrovePosted today
Agent Experience Manager
Compass
Coconut GrovePosted today
Customer Success Manager
Compass
AustinPosted today
Agent Experience Manager
Compass
AustinPosted today
Account Executive
Compass
Sacramento$110,000 to $120,000Posted today
Strategic Growth Manager
Compass
Denver$100,000 to $110,000Posted today
Account Executive
Compass
Denver$100,000 to $110,000Posted today
Staff Software Engineer - Front End
Compass
Manhattan, New York, United States; New York City$228,000 to $240,000Posted today
Customer Success Manager
Compass
NJ - Avalon - 2021 Dune Drive; Ocean City, New Jersey, United StatesPosted yesterday
Agent Experience Manager
Compass
NJ - Avalon - 2021 Dune Drive; Ocean City, New Jersey, United StatesPosted yesterday
Sr. Account Executive
Compass
Bellevue, Washington, United States$110,000 to $120,000Posted yesterday
Enterprise Account Executive
Compass
Bellevue, Washington, United States$110,000 to $120,000Posted yesterday
Technical Recruiter
Compass
Madison, New Jersey, United States$120,000 to $130,000Posted yesterday
Technical Recruiter
Compass
San Diego, California, United States$120,000 to $130,000Posted yesterday
Technical Recruiter
Compass
AustinPosted yesterday
Technical Recruiter
Compass
Los Angeles, California, United States$120,000 to $130,000Posted yesterday
Technical Recruiter
Compass
New York City$120,000 to $130,000Posted yesterday
Enterprise Account Executive
Compass
San Jose, California, United States$110,000 to $120,000Posted yesterday
Sr. Account Executive
Compass
San Jose, California, United States$110,000 to $120,000Posted yesterday
Sales Manager
Compass
Morristown$136,500 to $151,700Posted 3 days ago
Agent Experience Manager
Compass
Walnut CreekPosted 5 days ago
Sales Recruiter
Compass
Madison, New Jersey, United States$79,740 to $89,730Posted 5 days ago
Sales Recruiter
Compass
San Diego, California, United States$79,740 to $100,000Posted 5 days ago
Sales Recruiter
Compass
Austin, Texas, United States$79,740 to $89,730Posted 5 days ago
Sales Recruiter
Compass
Los Angeles, California, United States$83,970 to $100,000Posted 5 days ago

Customer Success Manager

Company: Compass
Location: Coconut Grove
Posted: Posted today

The job

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As a Customer Success Manager, AKA "Agent Experience Manager" you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.

Note: This role is 100% in office out of our Coconut Grove Office (2550 South Bayshore Drive).

At Compass You Will

Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings

Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions

Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests

Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass

Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity

Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent

Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; assisting with the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.

What We're Looking For

2-3 years of experience in customer service, training, office management, hospitality, or operations

Previous experience in real estate a plus

Previous experience with live or remote training a plus

Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus

Passion for supporting and serving agents trying to grow their businesses

The ability to establish credibility with key agent decision-makers and influencers

Great listening skills, connects well with others, and is empathetic of the customer’s pain points

A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

Skilled communicator with great interpersonal skills, ability to build and manage relationships

Meticulous attention to detail, highly organized

Strong creative writing skills and eye for design

Ability to work in the office during standard operating hours

Ability to lift up to 25 lbs

Perks that You Need to Know About

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice

Open on Compass

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